Name of the Position: HEAD – Business Development Referral Marketing
Position Reports to:
Department: Business Development/ Marketing
Category: Mid - Senior Management
Travel Requirements: 80%
Location: Hyderabad
Internal Stakeholders
External Stakeholders
➢ Chief Operating Officer
➢ Operations Lead
➢ Graphic Designer
➢ Medical Director
➢ Doctors
➢ Nursing
➢ Finance
➢ Corporate & Government Clients
➢ Insurance Companies
➢ Community Clubs, Public Groups
➢ External Doctors, Clinics, Hospitals and Diagnostic Centers
➢ Social Media Experts
➢ Patients
Key Responsibilities:
A. Sales Planning and budget management
· Own and meet/exceed monthly, quarterly and annual revenue targets for the hospital in line with the budget
· Develop and drive business through various Referral Sources including but not limited to Doctors’, Clinics, Hospitals, Outreach Centers, RMPs and any other channels suitable and appropriate to RIVEA business requirements.
· Develop and execute strategic plan to achieve revenue targets and to expand the company’s customer base.
· Build and maintain strong, long-lasting customer relationships; partner with customers to understand their business needs and objectives.
· Effectively communicate the value proposition through proposals and presentations.
· Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts.
· Responsible for significant and tangible client impact from all engagements.
· Seeks out and identifies new revenue opportunities at existing and potential clients.
· Representing company and networking in various conferences, and business events to attract more and more clients leading to tangible and commercial impact.
· Play’s a lead/supporting role in proposal development ensuring actionable, on-target and timely proposals are provided to clients.
B. Driving Brands Market Share · Develop and drive marketing communication programs to build the brand equity and propagate brand awareness
· Deep down analysis of business performance data (Revenue, Footfall, KPIs) and develop and implement unique market share growth strategy in line with the budget
· Work with the Doctors / Clinical and Non-Clinical Teams in the execution of RIVEA’s brand and content strategy - defines brand strategy and sets overall brand targets.
· Plan and lead all promotional events and traditional or digital campaigns to facilitate organizational success.
· Employ marketing analytics techniques to gather important data (social media, web analytics, rankings etc.)
· Organize marketing events, analyze/monitor overall brands’ equity and market share.
· Participate in strategic meetings with marketing vendors & partners, KOLs, Influencers /Brand Ambassadors / Partners to negotiate commercial conditions (brand awareness, social media, e-commerce, animations and various market activities)
C. Becoming a reliable Business Support Function
· Monitor business performance and brand KPIs
· Share a monthly recap on marketing plans ROI highlighting achievements and areas for improvement. Prepare Best Practices recap.
· Ensure competitive intelligence.
· Participate in the area events and support in the organization: brand/ specialty launch, CMEs/ Seminars, Congresses etc.)
D. KPI: Vertical based revenue budget and achievement, service wise number of clients / sales volumes, footfall, expenditure in line with the budgets, Employee Development, Market development, campaign execution and performance, social media performance, marketing plan execution and performance, client account acquisition, market share