Business Development Executive

Key Result Areas (KRAs) – Business Manager

1. Channel Onboarding & Retention

Onboard a minimum of 5 new channel partners every month.

Ensure at least 50% retention of existing channel partners through regular engagement, relationship management, and value-driven support.

2. Channel Engagement & Relationship Management

Conduct one-to-one visits (Base city) or virtual/telephonic meetings (Non-base city) with all allocated channel partners each month.

Drive business sourcing by nurturing relationships and resolving partner queries proactively.

3. Business Sourcing & Monthly GMV Achievement

Achieve the assigned Monthly GMV target through both channel-driven sourcing and self-sourcing efforts.

Ensure at least 1 disbursement per month is sourced directly or through self-sourcing.

4. Operational Support & PDD Management

Coordinate closely with the Operations team to ensure timely closure of all Post Disbursement Documents (PDD).

Escalate PDD pending >30 days to management and drive resolution.

Cases with PDD pending >45 days must be discussed with management, and closure must be achieved within 3 days.

5. Daily Case Tracking & System Updates

Mandatory daily remark entry in the system for all assigned cases, ensuring up-to-date and accurate case tracking.

Ensure all actions taken, follow-ups, and next steps are recorded systematically.

6. Customer Service & Experience

Ensure all customer interactions (from lead stage to post-disbursement) are handled professionally, with quick resolution of queries and issues.

Collaborate with internal teams and channel partners to deliver a smooth customer journey.

7. Payout Processing & Partner Satisfaction

Ensure timely processing of payouts for all eligible channel partners every month.

Address any payout-related escalations immediately to ensure partner satisfaction.

8. Bank Coordination & Case Movement

Work closely with bank employees to ensure smooth case login, processing, and disbursement.

Provide regular updates to channel partners and ensure the same is updated in the internal system for transparency.

9. Daily Morning Huddle Call Attendance

Ensure mandatory attendance in the daily morning Huddle Call at 10:00 AM without fail.

Share daily updates, challenges, and action plans during the call

• It is a Full Time Field Sales job for candidates with 1 - 4 years of experience.