Key Responsibilities
Manage the overall day-to-day operations of the study centre.
Drive student admissions, enquiries, counselling and enrolment.
Achieve monthly admission, revenue and centre performance targets.
Manage and motivate teachers, counsellors, coordinators and support staff.
Monitor student attendance, academic progress, feedback and retention.
Ensure smooth coordination between students, teachers and management.
Handle student and parent queries and resolve issues professionally.
Conduct regular follow-ups with leads and prospective students.
Plan and execute local marketing, promotional and student mobilisation activities.
Maintain proper records of admissions, fees, attendance and other centre-related documentation.
Monitor fee collection and ensure timely follow-up for pending payments.
Ensure the centre maintains required academic and operational standards.
Coordinate with teachers regarding class schedules, student performance and academic requirements.
Coordinate with Head Office regarding reports, targets, campaigns and operational requirements.
Prepare and submit daily, weekly and monthly performance reports.
Ensure discipline, cleanliness, safety and professional standards at the centre.
Support recruitment, onboarding and performance evaluation of teachers and centre staff.
Build relationships with local institutions, students, parents and other stakeholders.
Identify opportunities to increase admissions and improve centre revenue.
Ensure compliance with company policies, processes and guidelines.