Own complete monthly business targets for Gold, Silver, MGIP, and GL settlements.
• Drive volume generation through walk-ins, referrals, data leads, and field activities.
• Ensure closure of big-ticket customers and high-value business.
• Monitor daily business numbers and close gaps proactively.
• Lead and monitor CREs, Marketing Executives, and Operations Executives.
• Assign daily targets and ensure 100% task execution.
• Conduct daily morning meetings and end-of-day reviews.
• Ensure zero excuse culture and result-driven performance.
• Personally handle key customers and negotiations.
• Conduct customer visits for high-value or sensitive cases.
• Ensure excellent customer experience and repeat business.
• Strengthen local references, tie-ups, and networking.
• Ensure all transactions follow company SOPs and compliance norms.
• Coordinate with Operations Executive for documentation, settlements, and closures.
• Maintain branch discipline, cash safety, gold safety, and audit readiness.
• Ensure zero deviation and zero customer complaints.
• Plan and execute local marketing activities in the branch catchment area.
• Monitor field marketing effectiveness and lead quality.
• Promote ongoing offers, campaigns, and schemes.
• Submit daily and monthly business performance reports.
• Track branch KPIs: walk-ins, conversions, ticket size, lead pipeline.
• Escalate risks, shortfalls, and support requirements in advance