Develop and manage relationships with individual and small business customers.
Promote and sell banking products including savings accounts, current accounts, fixed deposits, loans, insurance, and investment services.
Identify customer financial needs and suggest suitable banking solutions.
Generate leads and follow up on sales opportunities.
Ensure customer KYC (Know Your Customer) compliance and proper documentation.
Resolve customer queries and complaints efficiently and escalate complex issues as needed.
Achieve monthly and quarterly sales and service targets.
Maintain accurate customer records and transaction details.
Participate in customer outreach campaigns and branch marketing activities.