BPO Telecaller

Hiring for Team Lead Position:

Salary/Qualification: Only Experienced – 1.92 LPA -2.6LPA (PUC)

(Experience into Recovery or Collections)

Age Criteria: 18 Years - 35 Years (Male/Female)

Languages: Malayalam

Compulsory Location: Hebbal-Bangalore (Badrappa Layout)

Company Description:

Treline Advisory Pvt Ltd is a technology-enabled contact center focusing on Business Management, collections, and customer support for the BFSI Segment. The company provides services in Business Process Management (BPM), Tele calling/Customer Care Services, Contact Center Management, Debt Management (Recovery & Collection), and Digital Recovery. Role Description This is a full-time on-site role as a Collection Team Leader located in Bengaluru. The Collection Team Leader will be responsible for leading and managing a team of collection agents, overseeing daily operations, monitoring performance, implementing strategies to optimize collections, and ensuring compliance with company policies and procedures. Responsibilities: Lead, motivate, and coach a team of collection agents to achieve collection targets and KPIs. Provide ongoing training, guidance, and feedback to team members to enhance performance and productivity. Monitor individual and team performance metrics, such as call quality, customer satisfaction, and collection rates, and implement strategies for improvement. Develop and implement collection strategies and action plans to optimize the recovery of outstanding debts while maintaining positive customer relationships.

Conduct regular performance evaluations and one-on-one meetings with team members to review performance, set goals, and provide support.

Handle escalated customer inquiries and complaints in a professional and timely manner

• It is a Full Time Field Sales job for candidates with 1 - 5 years of experience.

More about this BPO Telecaller job

1. What is the eligibility criteria to apply for this BPO Telecaller job?
   Ans: The candidate should be 12th Pass and above and above with 1 - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹16000 - ₹32000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this BPO Telecaller job?
   Ans: This BPO Telecaller job will have 6 working days.
4. Are there any charges applicable while applying or joining this BPO Telecaller job?
   Ans: No, there is no fee applicable for applying this BPO Telecaller job and during the employment with the company, i.e., TRELINE ADVISORY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this BPO Telecaller role?
   Ans: There is an immediate opening of 10 BPO Telecaller at TRELINE ADVISORY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Field Sales job.
8. What are the timings of this BPO Telecaller job?
   Ans: This BPO Telecaller job has 09:15 AM - 06:30 PM timing.