Assistant Manager

• Roles & Responsibilities.

• Team management:

  Recruit, train, coach, and motivate a team of sales or customer service representatives to achieve productivity and sales goals. 

• Performance monitoring:

  Track team and individual performance, conduct quality assessments, and hold regular meetings or performance reviews. 

• Sales and operations:

  Drive sales initiatives, manage the application process from lead generation to card delivery, and ensure the team stays updated on products and policies. 

• Customer service:

  Oversee customer inquiries, resolve complaints, and engage with customers to educate them on credit card usage. 

• Compliance and reporting:

  Ensure all team activities comply with company policies and regulatory standards, such as KYC norms, and maintain process documentation. 

1. Team Management: Provide leadership, guidance, and mentorship to the credit card sales team. Set clear performance expectations and regularly review individual and team performance.

2. Sales Strategy and Planning: Develop and implement effective sales strategies and action plans to meet and exceed sales targets. Identify opportunities for growth and expansion in the credit card market.

3. Performance Monitoring: Monitor team performance metrics, including sales targets, conversion rates, and customer satisfaction. Conduct regular performance evaluations and provide constructive feedback to team members.

4. Training and Development: Conduct ongoing training sessions to equip team members with product knowledge, sales techniques, and industry best practices. Support their professional growth and skills enhancement.

5. Sales Support: Assist team members in complex sales situations, handle customer escalations, and collaborate with other departments to ensure seamless sales operations.

6. Lead Generation: Identify potential sales leads and business development opportunities. Collaborate with marketing and business development teams to drive lead generation activities.

7. Reporting and Analysis: Prepare regular reports on team performance, sales activities, and market trends. Analyze data to identify areas for improvement and make informed strategic decisions.

8. Compliance and Quality Assurance: Ensure team members adhere to company policies, sales procedures, and regulatory guidelines. Maintain high-quality standards in customer interactions and sales processes.

9. Team Motivation and Recognition: Recognize and reward outstanding performance, fostering a positive and motivated team environment.

Qualifications

• Proven track record in credit card sales or financial services with at least [X] years of experience.

• Previous experience in team management, demonstrating leadership abilities.

• In-depth knowledge of credit card products, industry trends, and sales strategies.

• Strong analytical and problem-solving skills to address challenges and make data-driven decisions.

• Excellent communication and interpersonal skills to effectively lead and engage team members.

• Goal-oriented mindset with a passion for driving results and achieving sales targets.

• Ability to handle pressure, adapt to changing environments, and maintain a positive attitude.

• Proficiency in CRM software and sales tools for managing team performance and customer data.

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• It is a Full Time Field Sales job for candidates with 6 months - 6 years of experience.

More about this Assistant Manager job

1. What is the eligibility criteria to apply for this Assistant Manager job?
   Ans: The candidate should be Graduate and above and above with 6 months - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹45000 per month + Incentives that depends on your interview. It's a Full Time job in Vijayawada.
3. How many working days are there for this Assistant Manager job?
   Ans: This Assistant Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Assistant Manager job?
   Ans: No, there is no fee applicable for applying this Assistant Manager job and during the employment with the company, i.e., Globiva Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Assistant Manager role?
   Ans: There is an immediate opening of 1 Assistant Manager at Globiva Services Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Field Sales job.
8. What are the timings of this Assistant Manager job?
   Ans: This Assistant Manager job has 09:30 AM - 06:30 PM timing.