Academic Counsellor

Key Responsibilities:

• Client Relationship Management

– Serve as the primary point of contact for assigned enterprise accounts.

– Develop strategic relationships with key stakeholders, including senior executives.

– Understand client goals and align our solutions to meet their objectives.

• Onboarding & Implementation

– Lead the onboarding process for new enterprise clients to ensure smooth transitions.

– Coordinate with internal teams to tailor implementations to client requirements.

• Product Adoption & Training

– Monitor and drive product adoption to maximize client value.

– Deliver training, workshops, and tailored presentations to client teams.

• Strategic Guidance & Consulting

– Provide consultative guidance to help clients achieve their business goals using our solutions.

– Identify opportunities for clients to leverage additional features or services.

• Customer Advocacy & Feedback

– Represent the customer voice internally to influence product and service improvements.

– Ensure client feedback is addressed promptly and effectively.

• Issue Resolution & Support Coordination

– Work closely with support and technical teams to resolve client issues.

– Maintain high service levels and exceed client expectations.

• Renewals & Growth

– Manage contract renewals for enterprise accounts and drive high renewal rates.

– Identify upsell and cross-sell opportunities and collaborate with Sales to execute growth plans.

• Reporting & Business Reviews

– Track and report on success metrics such as product usage, satisfaction, and renewals.

– Deliver regular business reviews highlighting achievements and improvement areas.

Qualifications:

• Experience

– 1–2 years in Customer Success, Account Management, or a related role, with at least 1 year managing

enterprise clients.

– Proven ability to manage and grow relationships with large, strategic accounts.

• Skills

– Excellent communication and interpersonal skills; ability to influence stakeholders at all levels.

– Strong problem-solving skills and a proactive, customer-first approach.

– Comfortable articulating complex enterprise software concepts clearly.

– Experience with CRM and customer success tools is preferred.

• Education

– Bachelor’s degree in Business, Marketing, Technology, or a related field.

– Advanced degrees or certifications in Customer Success or Account Management are a plus.

• Other

– Willingness to travel as required to meet with clients or attend industry events.

– A passion for delivering exceptional service and driving client outcomes.

• It is a Full Time Field Sales job for candidates with 6 months - 2 years of experience.