Academic Counsellor

Key Responsibilities

● Counsel parents and students on suitable academic programs based on learning

needs and goals.

● Handle inbound and outbound calls to explain courses, curriculum structure, and

learning outcomes.

● Guide parents through the enrollment process and convert qualified leads into

successful enrollments.

● Build trust and maintain strong relationships with parents through clear,

empathetic communication.

● Understand student requirements and recommend appropriate subjects,

programs, and session plans.

● Address parent queries related to curriculum, class structure, pricing, and

scheduling.

● Coordinate with academic and operations teams to ensure smooth onboarding

of enrolled students.

● Maintain accurate records of counseling discussions, follow-ups, and enrollment

status.

● Meet individual and team targets related to enrollments, conversions, and

revenue.

● Stay updated on Connect2Learn’s offerings, teaching methodology, and

academic standards.

● Handle domestic and international parent interactions (US / UK / AUS / ANZ), as

per assigned shifts.

● Ensure a positive parent experience throughout the counseling and enrollment

journey.

• It is a Full Time Field Sales job for candidates with 6 months - 1 years of experience.