Visitor Representative

JOB DESCRIPTION

VISITOR REPRESENTATIVE EXECUTIVE

We are looking for Visitor Representative Executive to oversee the digital aspects of our visitors

experience, Manage Staff Roaster and provide exceptional for both General visitors and high-profile

Clients

Position Overview ;

The Visitor Representative Executive will be responsible for overseeing all technology-driven aspects of

the visitor experience, particularly the Experience Center’s interactive screens, digital displays, and visitor

facing tech. Additionally, the role involves creating and managing staff rosters, collaborating with internal

teams, and ensuring that both regular visitors and dedicated clients receive an exceptional experience.

Key Responsibilities

Tech Management (Screens & Digital Displays)

● Oversee the operation of all digital screens, touchscreens, interactive exhibits, and other visitor

facing technology throughout the center.● Ensure all tech resources are properly maintained and functioning, working closely with the

technical team to troubleshoot any issues promptly.

● Coordinate with content teams to update and manage the display of artwork, new

clips, and other digital content, ensuring relevance and engagement.

Staff Roster Management:

● Develop, maintain, and optimize weekly schedules(rosters) for the visitor representative team,

ensuring that appropriate coverage is provided during peak visitor hours, special events, and VIP

visits.

● Monitor team attendance, adjust shifts as necessary, and ensure a seamless experience for visitors,

even during staffing fluctuations.

Visitor and Client Management:

● Act as the point of escalation for any visitor-related concerns, resolving issues in a

professional, timely, and customer-friendly manner.

● Manage the visitor experience for Delegates , corporate groups, and other high-priority clients,

ensuring their specific needs are met with personalized service.

● Provide on-the-floor support during exhibition ensuring that special guests are engaged and

informed.

Reporting and Analytics:

● Maintain accurate records of staff rosters, attendance, and performance metrics.

QUALIFICATIONS & SKILLS

Experience:

● Proven experience in a leadership or management role, preferably within retail outlet or other

visitor-focused environment.

● Experience with staff rostering, scheduling software, and team coordination

● Excellent verbal and written communication skills, with the ability to interact with staff, visitors, and clients effectively in English and Kannada

● Ability to train staff on both customer service techniques and technical systems.

● Adaptability:

○ Ability to thrive in a fast-paced environment with shifting demands and priorities.

○ Comfortable managing a diverse range of responsibilities, from tech

troubleshooting to staff management and visitor service

Preferred Qualifications:● High school diploma or equivalent

● Previous experience in customer service or hospitality preferred

● Excellent communication and interpersonal skills.

● Ability to work effectively in a fast -paced environment

● Strong problem solving skills and ability to handle difficult situations with tact and

professionalism

● Knowledge or interest in art and culture is a plus

• It is a Full Time Event Management job for candidates with 1 - 2 years of experience.