Relationship Manager

Key Responsibilities

·       Client Relationship & Communication

·       Act as the primary point of contact for assigned clients.

·       Maintain timely and professional communication via phone, email, and WhatsApp.

·       Understand client requirements, expectations, and preferences thoroughly.

·       Provide regular updates to clients on event progress, timelines, and deliverables.

·       Handle client queries, escalate concerns, and ensure timely resolution.

·       Event Coordination & Execution Support

·       Coordinate with internal teams (production, creative, operations, hospitality) to ensure client needs are met.

·       Assist in preparing event briefs, checklists, and run-sheets.

·       Be present during key events if required to support client experience and ensure smooth execution.

·       Liaise with vendors and partners to ensure deliverables are aligned with client expectations.

·       Documentation & Reporting

·       Maintain client records, event files, and communication logs.

·       Prepare client update reports, status trackers, and post-event summaries.

·       Support billing and documentation coordination related to client deliverables.

·       Brand Experience & Service Excellence

·       Uphold Papillon’s commitment to outstanding hospitality and professional conduct.

·       Identify ways to enhance the client journey and overall event experience.

·       Maintain a service-first attitude and represent the brand with integrity and empathy.

Skills & Competencies Required

·       Excellent verbal & written communication skills

·       Strong interpersonal and relationship-building skills

·       Ability to handle multiple clients & tasks simultaneously

·       Good understanding of event workflows & on-ground coordination

·       Problem-solving attitude with prompt responsiveness

·       Proficiency in MS Office (Excel, Word, PowerPoint)

·       Pleasant, confident, and client-friendly personality

• It is a Full Time Event Management job for candidates with 6 months - 3 years of experience.

More about this Relationship Manager job

1. What is the eligibility criteria to apply for this Relationship Manager job?
   Ans: The candidate should be Diploma and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹18000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Relationship Manager job?
   Ans: This Relationship Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Relationship Manager job?
   Ans: No, there is no fee applicable for applying this Relationship Manager job and during the employment with the company, i.e., Papillon.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Relationship Manager role?
   Ans: There is an immediate opening of 5 Relationship Manager at Papillon
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Event Management job.
8. What are the timings of this Relationship Manager job?
   Ans: This Relationship Manager job has 10:30 AM - 07:30 PM timing.