Key Responsibilities
1. System Administration
Install, configure, and maintain Windows and macOS systems.
Set up and configure desktops, laptops, printers, scanners.
Install, update, and troubleshoot operating systems and software.
Manage user accounts, passwords, permissions, and access controls.
Configure email accounts (Google Workspace / Microsoft 365).
Maintain antivirus, endpoint security, and system updates.
Perform regular system health checks and preventive maintenance.
2. Hardware & Technical Support
Diagnose and resolve hardware issues for desktops, laptops and printers, and networking devices.
Coordinate hardware repairs and warranty claims with vendors.
Maintain an inventory of IT assets and accessories.
Recommend hardware upgrades when required.
Ensure all office systems are functioning efficiently.