A Naukri Group company
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A Naukri Group companyLoginHire Local Staff
18,000 - 30,000 /month
Jus Jumpin Kids Entertainment Private Limited
Gachibowli, Hyderabad
6 - 36 months Experience in Event Management
Full Time
Position – Guest Relationship Executive
Industry: Entertainment
Department: Event Management
Job Summary:
We are looking for a friendly, energetic, and customer-focused Guest Relationship Executive to ensure an excellent experience for guests visiting our entertainment/play-area facility. The candidate will be responsible for welcoming guests, handling queries, assisting with services, resolving concerns, and maintaining strong customer relationships.
Key Responsibilities:
Welcome and greet guests with a warm and professional attitude.
Assist customers with play-area packages, memberships, offers, vouchers, and activities.
Explain safety rules, play timings, and facility guidelines clearly to parents and children.
Handle customer queries, complaints, and feedback professionally.
Ensure smooth coordination between guests, counter staff, and play-area team.
Promote and pitch vouchers, memberships, birthday packages, and special offers.
Encourage customers to provide positive reviews and feedback.
Monitor guest satisfaction and immediately escalate serious concerns to the Store In-Charge.
Support birthday parties, events, and special activities.
Ensure the reception/guest area is clean, organized, and presentable.
Maintain professional grooming, communication, and behaviour at all times.
Follow company SOPs, safety guidelines, and customer-service standards.
Assist the team with daily store operations whenever required.
Requirements:
Minimum 12th Pass / Graduate preferred.
Experience in customer service, hospitality, retail, entertainment, or front-office roles is preferred.
Excellent communication and interpersonal skills.
Pleasant personality with a customer-friendly approach.
Good sales and upselling skills.
Ability to handle children and parents confidently.
Basic computer knowledge.
Willingness to work in shifts, weekends, and holidays.
