Event Coordinator

Customer Experience & Operations Executive

Company: Celebration Flix
Location: Kalkaji M Block
Employment Type: Full-Time

Job Summary
We are looking for a Customer Experience & Operations Executive to manage customer bookings, coordinate pre-event requirements, ensure smooth celebration execution, and deliver an excellent customer experience.

Key Responsibilities

• Handle customer enquiries, bookings, confirmations and payment updates.

• Conduct pre-event calls and WhatsApp follow-ups with upcoming customers.

• Confirm ETA, guest count, occasion, special requirements and add-ons.

• Coordinate cake, food, decoration, flowers, photoshoot and other event requirements.

• Ensure theatre, decoration, projector, sound, AC, lights and other facilities are ready before customer arrival.

• Coordinate surprise entries, music, lighting, cake entry and other celebration activities.

• Welcome customers, manage check-in and provide smooth on-site assistance.

• Handle customer complaints professionally and escalate issues when required.

• Manage checkout, final payments, billing and cash reconciliation.

• Maintain booking records, inventory and operational updates.

• Ensure cleanliness, hygiene, safety and proper shift handover.

• Maintain customer privacy and confidentiality.

• Suggest relevant add-ons/upgrades without making false commitments.

Required Skills

• Good communication and customer-handling skills.

• Comfortable with calling and WhatsApp communication.

• Good coordination and multitasking ability.

• Professional and polite personality.

• Basic computer/booking-system knowledge.

• Ability to handle customers and situations calmly.

• Attention to detail and responsibility.

Preferred Experience
0–2 years in customer service, hospitality, front office, event coordination, sales coordination or similar roles.

Key Qualities
Customer-focused | Responsible | Presentable | Quick Learner | Team Player | Problem Solver | Punctual

• It is a Full Time Event Management job for candidates with 0 - 1 years of experience.