Service engineer

Core Responsibilities & Performance Targets

1. Emergency Breakdown Support

• Be available to attend emergency breakdowns 24x7 as per operational requirements.

2. Service-Driven Revenue Generation

• Actively drive labour and spare parts sales through effective and solution-oriented service.

3. Service Call Targets

• Minimum 2.5 service calls per day.

• Minimum 65 productive service calls per month (2.5 × 26 working days).

• Ensure assigned service load is completed on time.

4. Labour Revenue Goal

• ₹1,000 per call, totalling a monthly labour revenue of ₹65,000.

5. Spare Parts Sales Target

• ₹3,500 per call, leading to a monthly target of ₹2,27,500 in spare parts sales.

6. Customer Delight Index (CDI)

• Maintain an overall CDI rating of at least 95%, ensuring high customer satisfaction.

7. Service Report (SR) Closure

• Ensure 90% of SRs are closed within defined MTTR (Mean Time to Repair) standards.

8. Recovery & Collection

• Maximize recovery of payments and collection of dues from clients.

9. Attendance & Leave

• Maintain 90% attendance or above with minimal unapproved leaves.

10. Communication Protocol

• Share post-call updates with the Service Coordinator immediately after each job.

11. SOP Compliance

• Follow all Standard Operating Procedures (SOPs) related to service operations, documentation, and safety.

12. Timely Service Execution

• Complete all assigned service calls within the prescribed timelines, ensuring professionalism and promptness.

Mandatory Monthly & Quarterly Activities

Monthly Requirements

• 1 KOEL Bandhan must be completed every month.

• 2 Battery Sale must be carried out every month without fail.

• 1 Radiator Cleaning every quarter.

• 1 Diesel Tank Cleaning every quarter.

Quarterly Requirements

• 1 Overhauling every quarter.

• It is a Full Time Electrician job for candidates with 1 - 5 years of experience.