We are looking for an Service engineer to join our team at Amaryllis Appliances India Private Limited. The tasks will include installing, maintaining, and repairing electrical systems in buildings and houses. The position offers an in-hand salary of ₹19500 - ₹23990 and growth opportunities.
Key Responsibilities:
Customer Complaint Handling
o Receive, log, and track customer complaints related to products or
services.
Technician Coordination
o Assign service calls to field technicians based on priority, skill set, and
location.
Service Quality & Timeliness
o Ensure service jobs are completed within committed timelines.
o Conduct follow-ups to confirm customer satisfaction after service
completion.
Documentation & Reporting
o Maintain accurate service logs, job completion reports, and technician
performance records.
o Prepare weekly/monthly service performance reports for management.
Continuous Improvement
o Suggest process improvements to reduce complaints and enhance
customer experience.
Job Requirements:
The minimum qualification for this role is Diploma and 1 - 3 years of experience. Complete knowledge of safety procedures, the ability to understand electrical drawings/blueprints, critical thinking, and problem-solving ability are a must.