Driver

Based on 2025-2026 job data from Rapido (Roppen Transportation Services) in India, the Captain Management Lead/Manager role (often classified under "Supply Manager" or "Operations Manager" for driver-partners) focuses on recruiting, retaining, and managing the "Captain" fleet (bike, auto, and cab drivers).

Job Description for Captain Management Lead

This role is responsible for the end-to-end lifecycle of driver-partners, focusing on growth, engagement, and operational efficiency.

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Key Responsibilities:

• Driver Growth & Acquisition: Achieve aggressive, city-level, or zone-level driver growth targets by expanding the supply base.

• Onboarding & Training: Manage the end-to-end onboarding process, ensuring new captains are properly verified (background checks, documents) and trained on app usage, safety protocols, and customer service.

• Retention & Engagement: Develop and execute strategies to keep captains engaged, reduce attrition, and increase loyalty.

• Operations & Logistics: Monitor daily operations, including managing Captain walk-ins, resolving on-ground issues in real-time, and ensuring high service standards.

• Data-Driven Decision Making: Use analytics and Excel to analyze supply-demand gaps, driver productivity, and conversion funnels to optimize performance.

• Relationship Management: Act as the liaison between the central strategy team and the on-ground captains, passing on feedback to improve the platform.

• Process Improvement: Experiment with new sourcing channels and onboarding funnels to improve efficiency.

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Requirements:

• Experience: 1–5 years of experience in Operations, Supply Chain, Category Management, or dealing with blue-collar employees.

• Skills: Strong analytical skills (Excel proficiency is a must), excellent communication, and the ability to work in a fast-paced environment.

• Education: MBA in Strategy/Planning preferred (or relevant experience).

• Mindset: "Hustler" mentality, willing to travel for field visits.

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Compensation and Benefits (India 2026)

Compensation for management roles at Rapido varies by location (with higher pay in Bengaluru) and experience level.

• Average Manager Salary: ₹13.0 Lakhs – ₹18.3 Lakhs per year.

• Operations Manager/Supply Manager (Captain Management):

  • Base Salary Range: ₹8.7 Lakhs – ₹12.6 Lakhs per year (approx. ₹70k - ₹1L per month) for6-9 years of experience.

  • High-End Range: Some managers can earn up to ₹17.5 Lakhs+ annually in specific roles.

• Stock Options (ESOPs): Often included as part of the total compensation package for management roles at unicorns.

• Incentives: Performance-based incentives are heavily tied to meeting onboarding and retention targets.

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• It is a Full Time Driver job for candidates with 0 - 6+ years Experience.