Digital Marketing Social media manager

Job Title: IT Operations & Project Coordinator

Experience: 2–5 Years

Department: IT & Digital Marketin

Job Responsibilities

1. Software & IT Operations

- Monitor daily Courier & Cargo Software and CRM operations.

- Ensure every bug is registered in the ticketing system.

- Assign deadlines and track all development tasks.

- Coordinate with developers for timely issue resolution.

- Prepare daily critical bugs and pending task reports.

- Test all new features and updates before going live.

- Monitor API integrations, shipment booking, AWB, tracking, COD and billing.

- Ensure all projects and tickets are completed within timelines.

2. SEO & SMO Management (Tracking Only)

- Coordinate with outsourced SEO/SMO agencies.

- Track daily and weekly work progress.

- Monitor website SEO, keyword rankings and Google Business Profiles.

- Track social media posts, reels and campaign activities.

- Follow up on pending tasks and deadlines.

- Prepare weekly performance reports for management.

3. Reporting & Coordination

- Daily software issue and ticket status report.

- Weekly development project progress report.

- Weekly SEO/SMO agency performance report.

- Escalate delayed tasks to management.

Required Skills:

- Basic Technical Knowledge – API, SQL, Software Testing.

- CRM/ERP and Ticket Management.

- Advanced Excel and MIS Reporting.

- Basic SEO/SMO Knowledge.

- Developer & Agency Coordination.

Main Objective: Ensure smooth software operations, timely bug resolution, development project completion and proper monitoring of outsourced SEO/SMO activities.

Note: Coding, software development and actual SEO/SMO execution will be handled by specialized teams

• It is a Full Time Digital Marketing job for candidates with 2 - 6 years of experience.