Social media expert

Job description

About the Role

We are looking for a Social Media Moderator to manage and maintain a positive online presence for our brand across various social media platforms. You will be responsible for monitoring, engaging with, and moderating user interactions to ensure a respectful and brand-aligned community.

Key Responsibilities

• Community Management: Monitor and moderate comments, messages, and user-generated content across Instagram, Facebook, Twitter, YouTube, and other platforms.

• Brand Protection: Identify and remove spam, inappropriate content, or harmful interactions that could damage the brand’s reputation.

• Engagement & Response: Reply to queries, engage with customers, and ensure a positive brand experience through timely responses.

• Crisis Management: Escalate sensitive or negative issues to the appropriate team while maintaining a professional and calm approach.

• Content Moderation: Ensure that all user interactions align with the company’s policies and brand guidelines.

• Analytics & Reporting: Track engagement trends, report issues, and provide feedback to the marketing team for continuous improvement.

• Collaboration: Work closely with the marketing and customer support teams to ensure consistent brand messaging.

Requirements

• Strong understanding of social media platforms.

• Excellent communication skills in English and Hindi (both written and verbal).

• Ability to handle negative comments professionally and diffuse conflicts.

• Familiarity with social media policies, guidelines, and best practices.

• Experience with social media management tools like Meta Business Suite, Hootsuite, or Sprout Social is a plus.

Job Type: Full-time

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Evening shift

• Night shift

Supplemental Pay:

• Overtime pay

• Performance bonus

• It is a Full Time Digital Marketing job for candidates with 6 months - 3 years of experience.

More about this Social media expert job

1. What is the eligibility criteria to apply for this Social media expert job?
   Ans: The candidate should be 12th Pass and above and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹24000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Social media expert job?
   Ans: This Social media expert job will have 6 working days.
4. Are there any charges applicable while applying or joining this Social media expert job?
   Ans: No, there is no fee applicable for applying this Social media expert job and during the employment with the company, i.e., PSTGEMS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Social media expert role?
   Ans: There is an immediate opening of 10 Social media expert at PSTGEMS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Digital Marketing job.
8. What are the timings of this Social media expert job?
   Ans: This Social media expert job has Night Shift.