Key Responsibilities:
• Manage end-to-end operations across e-commerce marketplaces such as Amazon, Flipkart, Meesho, IndiaMART, and the company website.
• Create, upload, optimize, and maintain product listings.
• Manage product pricing, discounts, promotional campaigns, and catalog updates.
• Process daily orders and ensure timely fulfillment and dispatch.
• Monitor and maintain inventory levels to avoid stock shortages or overselling.
• Handle order cancellations, returns, refunds, replacements, and customer issues.
• Coordinate with warehouse, logistics, and courier partners for smooth order processing.
• Reconcile orders, payments, and settlement reports.
• Track sales performance, prepare MIS reports, and analyze business metrics.
• Ensure compliance with marketplace policies and maintain excellent seller account health.
• Develop pricing strategies and optimize listings to improve sales and profitability.
Required Skills:
• Hands-on experience with Amazon Seller Central, Flipkart Seller Hub, Meesho, IndiaMART, or other e-commerce platforms.
• Strong knowledge of order management, pricing, inventory control, and catalog management.
• Proficiency in Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, Lookup Functions, and basic reporting).
• Excellent analytical, organizational, and communication skills.
• Ability to manage multiple marketplaces and prioritize tasks effectively.