Digital Marketing Executive

Key Responsibilities:

1. Lead Management

• Handle online inquiries received through website, social media, WhatsApp, and digital campaigns.

• Call, follow up, and convert leads into showroom visits or test rides.

• Maintain accurate records of leads in CRM / DMS.

2. Customer Communication

• Make outbound calls to customers for sales inquiries, service reminders, feedback, and promotions.

• Attend inbound calls and resolve customer queries related to two-wheeler products, pricing, finance, or service.

• Provide timely updates on vehicle availability, offers, and documentation.

3. Online Coordination

• Respond to website chats, Google inquiries, and social media messages.

• Share product brochures, quotation details, and appointment schedules digitally.

• Coordinate for arranging test rides, booking vehicles, or scheduling service pickups.

4. Reporting & Documentation

• Prepare daily, weekly, and monthly reports on lead status and conversions.

• Update customer details and call outcomes in the system.

• Escalate unresolved customer issues to the sales or service manager.

5. Customer Experience

• Maintain professional communication and ensure high customer satisfaction.

• Gather customer feedback and assist in improving digital customer handling.

Skills & Qualifications:

• Minimum 1–3 years of experience in tele-calling or customer support (Automobile preferred).

• Good communication skills in English, Hindi, and local language.

• Basic computer knowledge (MS Office, CRM, DMS).

• Ability to multitask and meet daily targets.

• Knowledge of two-wheeler products will be an added advantage.

• It is a Full Time Digital Marketing job for candidates with 6 months - 3 years of experience.

More about this Digital Marketing Executive job

1. What is the eligibility criteria to apply for this Digital Marketing Executive job?
   Ans: The candidate should be All Education levels and above with 6 months - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15000 per month that depends on your interview. It's a Full Time job in Pune.
3. How many working days are there for this Digital Marketing Executive job?
   Ans: This Digital Marketing Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Digital Marketing Executive job?
   Ans: No, there is no fee applicable for applying this Digital Marketing Executive job and during the employment with the company, i.e., Platiinum Auto.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Digital Marketing Executive role?
   Ans: There is an immediate opening of 2 Digital Marketing Executive at Platiinum Auto
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Digital Marketing job.
8. What are the timings of this Digital Marketing Executive job?
   Ans: This Digital Marketing Executive job has Day Shift.