Operation Executive

Job Summary

We are looking for a proactive and detail-oriented Operations Executive to manage daily delivery operations, rider coordination, and workforce management for our Bengaluru operations. The role involves end-to-end operational support, rider hiring and onboarding, real-time coordination, and ensuring smooth last-mile delivery performance. Strong knowledge of Bengaluru local areas and fluency in regional languages is essential for this role.

Key Responsibilities

• Oversee day-to-day delivery and logistics operations to ensure smooth execution

• Coordinate with riders on a daily basis regarding shift allocation, route planning, and delivery issues

• Hire, onboard, and train delivery riders as per operational requirements

• Maintain rider attendance, availability, and productivity

• Act as the primary point of contact between riders and the operations team

• Resolve operational issues such as delays, rider concerns, and customer escalations in real time

• Monitor operational performance and prepare daily / weekly operational reports

• Ensure adherence to company processes, SLAs, and service standards

• Work closely with the Operations Manager to improve efficiency and scalability

Key Performance Indicators (KPIs)

• Rider onboarding and hiring targets

• Rider availability and attendance percentage

• Issue resolution turnaround time (TAT)

• Overall daily operations efficiency and delivery success rate

Required Skills & Qualifications

• Graduate in any discipline (Logistics / Operations background preferred)

• Open to freshers and experienced candidates

• Strong understanding of delivery and logistics operations

• Excellent coordination and people-management skills

• In-depth knowledge of Bengaluru local areas and routes

• Fluency in Kannada, Hindi, and English (mandatory)

• Ability to work in rotational shifts (day shifts only)

• Good communication, problem-solving, and multitasking abilities

• Comfortable working independently in a work-from-home setup

• It is a Both Delivery job for candidates with 0 - 1 years of experience.