Voice Process Executive

Job Title: Customer Support Executive (Voice / Semi-Voice / Chat Process)

Company: Alorica / Concentrix / [24]7.ai

Location: Bangalore

Job Summary:

We are looking for passionate and customer-oriented professionals to join our team in Bangalore. The role involves assisting customers through voice calls, semi-voice (calls + emails/chat), and chat process, ensuring customer satisfaction and timely resolution of queries.

Key Responsibilities:

Handle customer interactions via inbound/outbound calls, chat, and email support.

Resolve billing, product, technical, and service-related issues with accuracy.

Maintain a high level of professionalism and empathy during interactions.

Document customer queries and resolutions in CRM systems.

Achieve performance targets such as quality, productivity, and customer satisfaction.

Eligibility Criteria:

Education: 10+2 / Diploma / Graduate (freshers & experienced candidates welcome).

Communication Skills: Excellent spoken & written English (fluency required).

Typing speed: 25–30 WPM with good accuracy (mandatory for chat process).

Ability to work in rotational shifts (24/7 environment including night shifts).

Basic computer knowledge and multitasking skills.

Prior BPO / Customer Service experience preferred but not mandatory.

Perks & Benefits:

Competitive salary package with performance-based incentives.

Cab/transport facility as per company policy.

Health insurance and employee wellness programs.

Paid training with career growth and learning opportunities.

Fun and engaging work culture with recognition programs.

👉 Work Mode: On-site (Bangalore)

👉 Process Options: Voice / Semi-Voice / Chat Support

👉 Shifts: Rotational, 24/7 (weekly offs provided as per roster)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., Vintarsolutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 99 Voice Process Executive at Vintarsolutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Rotational Shift.