Voice Process Executive

18,000 - 20,000 /month

Vintar Solutions

Whitefield, Bangalore

Freshers in Customer Support / TeleCaller

Replies in 24hrs

99 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Job Highlights

Industry Type: BPO

All Education levels

All genders

6 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Voice Process Executive to join our team at Vintar Solutions to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹18000 - ₹20000 and opportunities for growth.

Job Summary:

We are looking for passionate and customer-oriented professionals to join our team in Bangalore. The role involves assisting customers through voice calls, semi-voice (calls + emails/chat), and chat process, ensuring customer satisfaction and timely resolution of queries.

Key Responsibilities:

Handle customer interactions via inbound/outbound calls, chat, and email support.Resolve billing, product, technical, and service-related issues with accuracy.Maintain a high level of professionalism and empathy during interactions.Document customer queries and resolutions in CRM systems.Achieve performance targets such as quality, productivity, and customer satisfaction.

Eligibility Criteria:

Education: 10+2 / Diploma / Graduate (freshers & experienced candidates welcome).

Communication Skills: Excellent spoken & written English (fluency required).

Typing speed: 25–30 WPM with good accuracy (mandatory for chat process).

Ability to work in rotational shifts (24/7 environment including night shifts).Basic computer knowledge and multitasking skills.Prior BPO / Customer Service experience preferred but not mandatory.

Perks & Benefits:

Competitive salary package with performance-based incentives.

Cab/transport facility as per company policy.

Health insurance and employee wellness programs.

Paid training with career growth and learning opportunities.

Fun and engaging work culture with recognition programs.

👉 Work Mode: On-site (Bangalore)

👉 Process Options: Voice / Semi-Voice / Chat Support

👉 Shifts: Rotational, 24/7 (weekly offs provided as per roster)Key Responsibilities:

Handle customer calls professionally and efficiently.
Address customer queries, resolve concerns and manage complaints.
Keep records of customer interactions and follow up when required.
Provide customers with accurate information to help resolve their issues.
Meet performance targets and work with other departments to management

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Voice Process Executive job

What is the eligibility criteria to apply for this Voice Process Executive job?
Ans: The candidate should be All Education levels and above with Freshers of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹20000 per month that depends on your interview. It's a Full Time job in Bangalore.
How many working days are there for this Voice Process Executive job?
Ans: This Voice Process Executive job will have 6 working days.
Are there any charges applicable while applying or joining this Voice Process Executive job?
Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., Vintar Solutions.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Voice Process Executive role?
Ans: There is an immediate opening of 99 Voice Process Executive at Vintar Solutions
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Voice Process Executive job?
Ans: This Voice Process Executive job has Rotational Shift.