Job Responsibilities:
Handle inbound and outbound customer calls professionally.
Resolve customer queries and provide accurate information.
Maintain a high level of customer satisfaction.
Record customer interactions in the system.
Escalate complex issues to the concerned department when required.
Follow company policies, quality standards, and call handling procedures.
Achieve daily productivity and performance targets.
Required Skills
Excellent communication skills in the preferred language.
Basic English communication is an added advantage.
Basic computer knowledge (MS Office, Email, Internet).
Good listening and problem-solving skills.
Positive attitude and willingness to learn.
Ability to work in a team environment.
Eligibility
Freshers are welcome to apply.
Experienced candidates are preferred but not mandatory.
Immediate joiners will be given preference.
Benefits
Fixed monthly salary.
Training provided.
Career growth opportunities.
Friendly and professional work environment.
Performance-based incentives (if applicable).