Customer Support Voice Process Executive

Position: Technical Support Executive

Location: R.S Puram, Coimbatore

Employment Type: Full-Time

Experience: Fresher

About Us:

Sterna Security Devices Pvt Ltd is a leading design house and supplier of Electronic Access Control Solutions and Electronic Locking Solutions to the Telecom, Oil & Gas, and Logistics sectors.

About the Role:

Provide technical assistance to customers through inbound voice calls and resolve their queries professionally. Troubleshoot basic technical issues, ensure excellent customer satisfaction, and maintain clear communication. Freshers are welcome, and complete training will be provided before handling live customer interactions. Candidates must have fluent English and proficiency in any one regional language (Kannada or Malayalam).

Key Responsibilities:

· Handle inbound customer support calls through the voice process.

· Resolve customer queries and basic technical issues efficiently.

· Provide accurate information and ensure high customer satisfaction.

· Maintain professional communication and document customer interactions.

· Escalate unresolved issues to the appropriate support team when required.

Languages Required:

· Tamil and English (Mandatory)

Any one of the following regional languages (Mandatory):

· Hindi

· Kannada

· Telugu

· Malayalam

Shift Timings:

• Rotational Shifts (Changes every 15 days)

• 7:00 AM – 3:00 PM

• 3:00 PM – 11:00 PM

• 11:00 PM – 7:00 AM

Note for Female Employees:

• During the 3:00 PM – 11:00 PM shift, female employees can leave the office at 8:30 PM and continue working from home until 11:00 PM.

The 11:00 PM – 7:00 AM night shift is Work from Home for female employees only

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.