Voice Process Executive

• To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the queries & requests to customer's satisfaction

• To identify and convert the opportunities for cross selling (banking product) on customer's call

• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

• Complete the logs specified by the process (End-of-day target)

• Adherence to Information Security norms & quality process norms.

• To be aware of and comply with any updates about the process

• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Requirement

• Graduate

• Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

• Excellent communication skills – Verbal & Written

• Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

• Flexible to get scattered 8 Week Offs in a month with 9hours shift

• Good listening skills and strong communication abilities.

• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity

• Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 5 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹35000 per month that depends on your interview. It's a Full Time job in Noida.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., SKILL VENTORY.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 5 Voice Process Executive at SKILL VENTORY
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Rotational Shift.