voice process job, often found in call centers or customer service roles, involves handling customer interactions primarily through phone calls. These roles focus on resolving customer inquiries, providing support, and ensuring satisfaction through verbal communication. Key responsibilities include answering questions, troubleshooting issues, processing orders, and handling complaints. Here's a more detailed breakdown of common responsibilities and requirements:Responsibilities:Handling inbound and outbound calls:This includes answering customer inquiries, resolving issues, and providing information about products or services. Providing customer support:Assisting customers with various needs, such as technical support, billing inquiries, or order-related questions. Resolving complaints and issues:Effectively addressing customer concerns and finding solutions to problems. Documenting interactions:Accurately recording customer interactions, updating records, and maintaining a clear audit trail. Following communication scripts and protocols:Adhering to company guidelines and procedures for consistent service delivery. Escalating complex issues:Identifying and routing complex problems to appropriate team members or departments. Building positive customer relationships:Creating a positive experience for customers through professional and empathetic interactions. Promoting products and services:Identifying opportunities to upsell or cross-sell products and services.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.
More about this Voice Process Executive job
What is the eligibility criteria to apply for this Voice Process Executive job?
Ans: The candidate should be All Education levels and above with 0 - 3 years of experience of experience
How much salary can I expect for this job role?
Ans: You can expect a salary of ₹18000 - ₹35000 per month that depends on your interview. It's a Full Time job in Chennai.
How many working days are there for this Voice Process Executive job?
Ans: This Voice Process Executive job will have 5 working days.
Are there any charges applicable while applying or joining this Voice Process Executive job?
Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., Rentla.
Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
How many openings are there for this Voice Process Executive role?
Ans: There is an immediate opening of 7 Voice Process Executive at Rentla
Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
What are the timings of this Voice Process Executive job?
Ans: This Voice Process Executive job has Day Shift.
Read More
Other Details
Incentives
No
No. Of Working Days
5
Shift
DAY
Contract Job
No
Salary
₹ 18000 - ₹ 35000
English Proficiency
Yes
Contact Person
Pichaimuthu
Interview Address
Jafferkhanpet, Chennai
Posted 10+ days ago
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A Naukri Group company
LoginHire Local Staff
18,000 - 35,000 /month
Rentla
Jafferkhanpet, Chennai
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
