Voice Process Executive

We are looking for a Voice Process Executive to join our team at Prestige Recruiters (opc) Private Limited. The role offers ₹18000 - ₹23000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Important Note:
Candidates must possess good communication skills in English (spoken and basic written). The ability to clearly understand customer queries and respond confidently is mandatory for this role.

Contact Us / How to Apply:

Please send your updated resume to: hr@prestigerecruiters.org

+91 124-4533269 +91-8924917152,+91- 9311974436

Connect with us: LinkedIn:https://tinyurl.com/prestigerecruiters03

Instagram: https://tinyurl.com/Prestigerecruiters

Visit our website for more details: www.prestigerecruiters.org

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.