Voice Process Executive

10,000 - 20,000 /month*

Paytm

IT Park, Chandigarh

₹5,000 incentives included

0 - 2 years Experience in Customer Support / TeleCaller

Replies in 24hrs

10 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Bike, Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, 2-Wheeler Driving Licence, Bank Account

Job Description

We are looking for a Voice Process Executive to join our team at Paytm. The role offers ₹ 10,000 - ₹ 20,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice Process Executive job

What skills and experience do you need for this Voice Process Executive job?
Ans : To apply for this Voice Process Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹20,000 per month in this Voice Process Executive position.
What shift and timings does this job follow?
Ans : This Voice Process Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in IT Park, Chandigarh.
How many vacancies are there for this Voice Process Executive job?
Ans : There are 10 vacancies for this Voice Process Executive role.
Is this job open for all genders?
Ans : Yes, this Voice Process Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Voice Process Executive, you will work on skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Voice Process Executive position is IT Park, Chandigarh.
Who is the right fit for this Voice Process Executive job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 0-2 years of experience is the right fit for this Voice Process Executive job.
What makes this Voice Process Executive job a good opportunity?
Ans : This Voice Process Executive job is a good opportunity as it offers a salary between ₹10,000-₹20,000 per month. This is a Full Time job and has 10 openings.