Customer Support Voice Process Executive

We are having opening position for Voice inbound process, mail/ Chat process for IT services.

For more information CALL HR Riyazy ,8106063400.

Designation: Voice Blended executive

location ; White field

Experience: minimum 1 yr -4YRS CAN APPLY

Responsibilities: job role

Handle inbound customer calls and manage service emails per defined SLAs

Accurately authenticate customers and record

interactions in CRM

Resolve queries on accounts, cards, payments, digital banking; escalate as per SOP

Meet AHT, First Contact Resolution, NPS, Accuracy and

Compliance targets

Follow schedule adherence and real-time instructions from RTA/WFM

Tag and update case dispositions; maintain email templates and tone guidelines

Adhere to information security, data privacy and KYC guidelines

Participate in training, nesting, and periodic re-certifications

Knowledge/Experience:

Basic BFSI concepts: account types, card lifecycle, dispute/chargeback basics

Customer verification/KYC steps; awareness of compliance dos & don'ts

Standard call/email handling SOPs; complaint &

escalation handling

Technical Skills:

ACD/EPBX and softphone usage; ticketing/CRM systems

MS Office (Outlook, Excel basics), email etiquette tools/templates

Typing speed 35+ wpm; accuracy in data entry

Competencies:

Clear communication (English/Hindi); vernacular advantage

Empathy, patience, problem solving

Attention to detail and process discipline

Resilience under volume spikes; teamwork

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.