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Voice Process Executive

salary 13,500 - 16,500 /month*
company-logo
job companyMnc Services
job location Viman Nagar, Pune
incentive₹1,500 incentives included
job experience0 - 5 years Experience in Customer Support / TeleCaller
50 Openings
Incentives included
full_time Full Time

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
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Job Description

We are looking for a Voice Process Executive to join our team at MNC SERVICES. The role offers ₹13,500 - ₹16,500 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 0 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 5 years of experience.

More about this Voice Process Executive job

  1. What is the eligibility criteria to apply for this Voice Process Executive job?
    Ans: The candidate should be 12th Pass and above and above with 0 - 5 years of experience of experience
  2. How much salary can I expect for this job role?
    Ans: You can expect a salary of ₹13500 - ₹16500 per month + Incentives that depends on your interview. It's a Full Time job in Pune.
  3. How many working days are there for this Voice Process Executive job?
    Ans: This Voice Process Executive job will have 6 working days.
  4. Are there any charges applicable while applying or joining this Voice Process Executive job?
    Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., Mnc Services.
  5. Is it a work from home job?
    Ans: No, it’s not a work from home job and can't be done online.
  6. How many openings are there for this Voice Process Executive role?
    Ans: There is an immediate opening of 50 Voice Process Executive at Mnc Services
  7. Who can apply for this job?
    Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
  8. What are the timings of this Voice Process Executive job?
    Ans: This Voice Process Executive job has Rotational Shift.
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Other Details

Incentives

Yes

No. Of Working Days

6

Shift

Rotational

Contract Job

No

Salary

₹ 13500 - ₹ 16500

Contact Person

Radhika Khandelwal

Interview Address

Viman Nagar, Viman Nagar, Pune
Posted 7 hours ago
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