Voice Process Executive

Job Description

Job Title: Inbound Voice Operations

Department: Voice Operations

Base Work location: Ahmedabad

Work type: Work From Office

About Just Dial

Justdial Ltd is India's No.1 Local Search Engine Company. With offices present in Mumbai, Delhi, Chennai, Kolkata, Bangalore, Hyderabad, Pune, Ahmedabad, Coimbatore, Jaipur, and Chandigarh, the company employees over 15,000 people and offers its services across India, US, UK, Canada, UAE through its presence on Phone, Web, WAP, SMS, and Mobile. For more information about the company, you can visit the “About Us” page of our website www.justdial.com

Why work with us

·         The opportunity to learn and work along with some of the best talent in Strategy, Technology and Category Operations.

·         Acquire insights into all aspects of building a high-growth & and ever-evolving successful digital company.

·         A highly challenging and intellectually stimulating environment with diversified tasks and direct ownership.

·         Defined growth path with significant and high-growth opportunities.

·         Opportunity to scale a massive platform that could yield professional satisfaction.

About Inbound Voice Operations

This role holder is responsible for taking calls and making appointments and ensuring that the caller receives accurate information when a request is made.

What we are looking for? (Skills / Interest / Education Qualification / Desired experience)

·         Excellent Communication Skills – Hindi and  Gujarati and English

·         Ability to work under pressure.

·         Pleasant voice with pleasing telephonic etiquettes

·         Working knowledge of computers, ability to comprehend and follow instructions and direction.

·         Adept at typing.

·         Comfortable to work in Rotational Shifts & are eligible for 2 Week Offs

Values we cherish

·         Accountable- You take ownership of your work, can work with minimum supervision and honour deadlines.

·         Adaptable- You can work in an unstructured environment. As a matter of fact, you embrace uncertainty and see it as an opportunity to learn and grow

·         Learner for life- You are a quick learner, are excited about solving new or previously unsolvable problems, and believe in constantly upgrading your skills.

·         Team Player- You enjoy working with people and gel well with cross-functional teams.

Roles & Responsibilities:

·         Responsible for attending calls and providing information as requested by the caller.

·         Ensure that appropriate information is provided while taking a call.

·         Responsible for working in rotational shifts with strict adherence to the given roster with 2 week offs.

·         Need to ensure Basic Discipline is maintained on floor.

·         Ensure that the duration of the call is within the standardized Average Time Taken (ATT).

·         Responsible for transferring calls, as required, to the appropriate department, Customer Support or Marketing.

·         Adhering to the quality requirements and maximizing scores received in the Score Card (which measures performance and operating principles)

·         Responsible for working on the feedback received from the Team Leader, Group Leader, Quality Analyst or Trainer.

·         Adhering to the compliance and policies set by the department.

Working Environment:

·         General office environment: Works generally at a desk in a well-lighted, air-conditioned. office, with moderate noise levels.

·         Travel Requirements – No

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6+ years Experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹17000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., Just Dial.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 20 Voice Process Executive at Just Dial
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Rotational Shift.