Voice Process Executive

Designation: AR Caller Fresher Requirement
Experience: Fresher( 2020  to  2025)
Location: Hyderabad
Qualification: Graduate
Shift : Night Shift  (2 way cab will be provided)
Timings: 6PM to 3AM
Mode of interview: Walk-in
Interview process: HR screening, Voice and accent test by trainer & manager round

Roles and Responsibilities:

✅ Primary Responsibilities

1. Customer Interaction

• Handle inbound or outbound calls from international customers.
  
  

• Understand and resolve customer queries in real-time.
  
  

• Communicate clearly and fluently in English (or other required language).
  
  

• Maintain a professional and courteous tone.
  
  

2. Problem Solving & Resolution

• Analyze customer issues and provide appropriate solutions.
  
  

• Escalate unresolved issues to the next level or relevant department.
  
  

• Ensure customer satisfaction and maintain call quality standards.
  
  

3. Data Entry & Documentation

• Accurately document call details, customer information, and solutions provided.
  
  

• Follow up on customer interactions as needed.
  
  

• Update CRM systems with relevant customer interactions.
  
  

4. Product / Service Knowledge

• Stay updated on client products, services, and policies.
  
  

• Use knowledge to provide accurate information and assist customers effectively.
  
  

5. Performance Targets

• Meet daily, weekly, and monthly performance metrics (e.g., call quality, AHT, FCR).
  
  

• Adhere to shift timings and scheduled breaks.
  
  

✅ Secondary Responsibilities

• Participate in training sessions and workshops.
  
  

• Provide feedback to management regarding process improvements.
  
  

• Maintain confidentiality of customer and company information.
  
  

• Support team members and contribute to a positive team environment.
  
  

✅ Skills Required

• Excellent verbal communication in English (neutral or appropriate accent).
  
  

• Active listening and empathy.
  
  

• Patience and ability to handle pressure.
  
  

• Basic computer knowledge and typing skills.
  
  

• Multitasking and time management.
  
  Interested candidates are please contact me (sowjanya.bhimavarapu@intignizsolutions.com)

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 1 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹17000 - ₹19000 per month that depends on your interview. It's a Full Time job in Hyderabad.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., INTIGNIZ SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 10 Voice Process Executive at INTIGNIZ SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Night Shift.