Customer Support Voice Process Executive

20,100 - 23,100 /month

International Bpo

Phase-8 Mohali, Mohali

0 - 6 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: BPO

Graduate and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab

Job Description

We are looking for a Voice Process Executive to join our team at International BPO. The role offers ₹20,100 - ₹23,100 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0 - 6 months of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Customer Support Voice Process Executive job

Can freshers or experienced candidates apply for this Customer Support Voice Process Executive role?
Ans : Candidates who have a Graduate and above qualification with 0-1 years of experience can apply for this Customer Support Voice Process Executive role.
How much can you earn in this position?
Ans : You can earn between ₹20,000-₹23,000 per month in this Customer Support Voice Process Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Voice Process Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Phase-8 Mohali, Mohali.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Voice Process Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Voice Process Executive job is located in Phase-8 Mohali, Mohali.
Why should you apply for this Customer Support Voice Process Executive job?
Ans : This Customer Support Voice Process Executive job offers a salary between ₹20,000-₹23,000 per month. This is a Full Time opportunity and has 25 openings available.