Customer Support Voice Process Executive

11,000 - 17,000 /month

Ileads Auxiliary Services Private Limited

EC Road, Dehradun

0 - 4 years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Domestic Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Hindi

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Rotational Shift

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a Voice Process Executive to join our team at Ileads Auxiliary Services Private Limited. The role offers ₹11000 - ₹17000 and involves managing customer calls, delivering outstanding customer service related to [••industry_label••]. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the ROTATIONAL shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Support Voice Process Executive job

Can freshers or experienced candidates apply for this Customer Support Voice Process Executive role?
Ans : Candidates who have a 12th Pass and above qualification with 0-4 years of experience can apply for this Customer Support Voice Process Executive role.
How much can you earn in this position?
Ans : You can earn between ₹11,000-₹17,000 per month in this Customer Support Voice Process Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Voice Process Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in EC Road, Dehradun.
How many vacancies are there for this Customer Support Voice Process Executive job?
Ans : There are 10 vacancies for this Customer Support Voice Process Executive role.
Is this job open for all genders?
Ans : Yes, this Customer Support Voice Process Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Voice Process Executive, you will work on skills like Domestic Calling, Non-voice/Chat Process.
What is the job location for this position?
Ans : The job location for this Customer Support Voice Process Executive position is EC Road, Dehradun.
Who is the right fit for this Customer Support Voice Process Executive job?
Ans : A candidate having skills like Domestic Calling, Non-voice/Chat Process with 0-4 years of experience is the right fit for this Customer Support Voice Process Executive job.
What makes this Customer Support Voice Process Executive job a good opportunity?
Ans : This Customer Support Voice Process Executive job is a good opportunity as it offers a salary between ₹11,000-₹17,000 per month. This is a Full Time job and has 10 openings.