Voice Process Executive

We are looking for a Customer Service Executive - Voice Process to join our team at Hexaware Technologies. The role offers ₹12,000 - ₹14,500 (based on English Communication skills) and involves managing customer calls, delivering outstanding customer service related to e-Commerce. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Manage incoming and outgoing calls in a professional manner.

• Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

• Log customer interactions and track follow-ups.

• Offer timely and relevant solutions to resolve customer issues.

• Collaborate with team members to escalate and address more complex concerns.

• Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the Rotational shift which includes night shifts too.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.