Voice Process Executive

Position: Customer Support Executive

Process: Blinkit/Swiggy/Zomato (Customer Service)

Location: Lucknow, Gomti Nagar

Shift: Rotational (Any 8 hours)

Salary: 12k inhand to 15.5k inhand

Employment Type: Full-time

About the Role

We are looking for a Customer Support Executive to join our Blinkit process team. The candidate will be responsible for handling customer queries, resolving complaints, and ensuring a smooth customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first attitude.

Key Responsibilities

Handle inbound and outbound customer queries via calls, chat, or email.

Provide accurate information regarding Blinkit services, products, and policies.

Resolve customer complaints and ensure timely follow-ups for issue closure.

Maintain records of customer interactions and update CRM systems.

Escalate unresolved issues to higher teams as per standard procedures.

Ensure adherence to quality standards and meet performance metrics (TAT, CSAT, FCR).

Deliver a seamless and positive experience to Blinkit customers.

Requirements

Must have own laptop/desktop and a stable Wi-Fi connection.

Excellent communication skills in English and Hindi (verbal & written).

Ability to work in rotational shifts (any 8 hours), including weekends.

Minimum educational qualification: 12th Pass / Graduate preferred.

Prior experience in customer support / BPO / e-commerce will be an advantage. Fresher Also Welcome.

Basic computer knowledge and ability to multitask.

Key Skills

Strong customer handling and interpersonal skills.

Problem-solving ability with patience and empathy.

Typing speed and accuracy for chat/email support.

Ability to work independently and in a team.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 months of experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be 12th Pass and above and above with 0 - 6 months of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹12000 - ₹15500 per month that depends on your interview. It's a Full Time job in Lucknow.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., Emrold Management Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 30 Voice Process Executive at Emrold Management Services Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Rotational Shift.