Digitide Solutions in Pocharam, Hyderabad, is hiring for a Customer Support Executive (Voice Process) supporting the Axis Bank account. This domestic banking/telecom voice process focuses on customer query resolution, relationship development, and product support.
📋 Job Description & Key Details
Company: Digitide Solutions Limited
Process: Domestic Inbound/Outbound Voice Process (Axis Bank account)
Location: Raheja Mindspace Building, 4th Floor, Infosys Road, Pocharam, Hyderabad
Job Type: Full-time, Work From Office
💼 Roles & Responsibilities
Handle incoming calls and resolve customer queries, complaints, and service requests related to the banking process.
Build sustainable relationships and engage customers by taking the extra mile.
Provide accurate, valid, and complete information by using the right methods/tools.
Maintain professional call etiquette and meet daily process quality metrics and service level agreements.