Voice Process Executive

• A voice process executive handles customer interactions via phone, managing inquiries, resolving issues, and providing information on products or services. Key responsibilities include professional call handling, maintaining accurate customer records, meeting performance targets, and escalating complex problems when necessary. Strong communication skills, patience, and a customer-centric attitude are essential for this role.
• Core responsibilities
• Customer interaction: Handle inbound and outbound calls, addressing customer queries, complaints, and requests efficiently.
• Information provision: Provide detailed and accurate information about products and services.
• Problem-solving: Resolve customer issues and ensure timely resolution, escalating complex cases to the appropriate departments when needed.
• Record keeping: Maintain accurate customer interaction records in the CRM system.
• Performance management: Meet or exceed performance targets and quality standards set by the company.
• Team collaboration: Work with team members to improve service processes and achieve collective goals.
• Essential skills and qualifications
• Communication: Excellent verbal communication skills are paramount.
• Customer service: A patient, empathetic, and customer-centric approach is crucial.
• Problem-solving: The ability to think on your feet and find effective solutions is important.
• Technical aptitude: Basic computer skills are necessary for using the CRM and other required software tools.
• Other skills: Good interpersonal skills, the ability to work in a team, and focus are also highly valued.
• Education: While a specific degree may vary, a Bachelor's degree is often preferred, and for specialized roles (like accounts), a B.Com or BBA might be required.
• Tamil and chennai candidates only

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be All Education levels and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25500 - ₹32500 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., Dhl Supply Chain India Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 25 Voice Process Executive at Dhl Supply Chain India Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Day Shift.