Voice Process Executive

We are looking for an enthusiastic and dedicated Voice Process Executive to become a valuable part of our team for Creating Advanced Financial Solutions Private Limited based in Chennai, located at Mount Road. The role offers ₹15000 - ₹21000 and involves managing customer calls, delivering outstanding customer service related to Health/ Term Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

• Renewals Executive handles client interactions, solves the customer queries, reminds customers of their insurance policy renewal payments.

• Reminding clients on policy renewals through email, phone calls, SMS. Follow-up and co-ordinate with necessary departments to deliver solution to the clients.

• Respond to customer inquiries, complaints, and concerns with a problem-solving mindset.

• Offer timely and relevant solutions to resolve customer issues.

• Meet key performance metrics including call handling time, customer satisfaction, and resolution rates.

Job Requirements:

We are seeking candidates with 0 - 2 years of experience in customer service or telecalling, who are proficient in Tamil. The role involves resolving customer complaints, providing the right information, and escalating complex problems to the relevant department when needed. A Graduate is required, and candidates must be open to working 6 days working during the Day shift.

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹21000 per month + Incentives that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., CREATING ADVANCED FINANCIAL SOLUTIONS PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 2 Voice Process Executive at CREATING ADVANCED FINANCIAL SOLUTIONS PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Day Shift.