Customer Support Voice Process Executive

24,000 - 25,000 /month

Bscj Enterprises

Phase-8 Mohali, Mohali

6 - 12 months Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Job Highlights

Industry Type: BPO

Graduate and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Voice Process Executive to join our team at Bscj Enterprises. The role offers ₹ 24,000 - ₹ 25,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is Graduate and 0.6 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Voice Process Executive job

What qualifications and experience are required for this Customer Support Voice Process Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-1 years of experience and skills like Domestic Calling, International Calling.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Voice Process Executive job ranges between ₹24,000-₹25,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Voice Process Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Phase-8 Mohali, Mohali.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Voice Process Executive job is open for both male and female candidates.
What are the key responsibilities of this Customer Support Voice Process Executive job?
Ans : As a Customer Support Voice Process Executive, key responsibilities include skills like Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Customer Support Voice Process Executive job is located in Phase-8 Mohali, Mohali.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling along with 1-1 years of experience is ideal for this Customer Support Voice Process Executive job.
Why should you apply for this Customer Support Voice Process Executive job?
Ans : This Customer Support Voice Process Executive job offers a salary between ₹24,000-₹25,000 per month. This is a Full Time opportunity and has 25 openings available.