Voice Process Executive

14,000 - 20,000 /month

Boston Business Solutions

Velachery, Chennai

0 - 2 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Computer Knowledge

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

Languages: Malayalam, Tamil

All Education levels

All genders

6 days working | Rotational Shift

Job Benefits: PF, Medical Benefits

Job Description

We are looking for a Voice Process Executive to join our team at Boston Business Solution. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹14000 - ₹20000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 2 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice Process Executive job

What skills and experience do you need for this Voice Process Executive job?
Ans : To apply for this Voice Process Executive job, candidates should have skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Voice Process Executive job ranges between ₹14,000-₹20,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice Process Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Velachery, Chennai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice Process Executive job is open for both male and female candidates.
What are the key responsibilities of this Voice Process Executive job?
Ans : As a Voice Process Executive, key responsibilities include skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Voice Process Executive job is located in Velachery, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution, Non-voice/Chat Process along with 0-2 years of experience is ideal for this Voice Process Executive job.
Why should you apply for this Voice Process Executive job?
Ans : This Voice Process Executive job offers a salary between ₹14,000-₹20,000 per month. This is a Full Time opportunity and has 50 openings available.