Customer Support Voice Process Associate

20,000 - 25,000 /month

Iloopworld

Work from home

6 - 12 months Experience in Customer Support / TeleCaller

12 Openings

Work From Home

Full Time

Skills Required

Computer Knowledge

Job Highlights

Industry Type: Software & IT Services

12th Pass and above

Females Only

5 days working | Day Shift

Laptop/Desktop

Job Description

We are looking for a Voice Process Associate to join our team at Iloopworld. The role offers ₹20000 - ₹25000 and involves managing customer calls, delivering outstanding customer service related to Software & IT Services. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Voice Process Associate job

What are the eligibility criteria for this Customer Support Voice Process Associate job?
Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience and skills like Computer Knowledge for this Customer Support Voice Process Associate job offered by Iloopworld in Gachibowli, Hyderabad.
What salary is offered for this Customer Support Voice Process Associate job?
Ans : The salary for this Customer Support Voice Process Associate job ranges between ₹20,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Voice Process Associate job follows a Day shift.
Can this job be done remotely?
Ans : Yes, this job can be done remotely as it is a work from home job.
How many vacancies are there for this Customer Support Voice Process Associate job?
Ans : There are 12 vacancies for this Customer Support Voice Process Associate role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-1 years of experience are eligible to apply for this Customer Support Voice Process Associate role. Only female candidates are eligible.
What does the role of Customer Support Voice Process Associate involve?
Ans : As a Customer Support Voice Process Associate, your work will involve skills like Computer Knowledge. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Voice Process Associate position is Gachibowli, Hyderabad.
Who is the right fit for this Customer Support Voice Process Associate job?
Ans : A candidate having skills like Computer Knowledge with 1-1 years of experience is the right fit for this Customer Support Voice Process Associate job.
What makes this Customer Support Voice Process Associate job a good opportunity?
Ans : This Customer Support Voice Process Associate job is a good opportunity as it offers a salary between ₹20,000-₹25,000 per month. This is a Full Time job and has 12 openings.