Voice Process Associate

18,000 - 22,000 /month

Headsup Hr Solutions Private Limited

Shivaji Nagar, Central Bangalore, Bangalore

0 - 1 years Experience in Customer Support / TeleCaller

30 Openings

Full Time

Skills Required

Domestic Calling

Non-voice/Chat Process

Job Highlights

Languages: Hindi, Malayalam

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF

PAN Card, Aadhar Card, Bank Account

Job Description

We are looking for a voice process assiocate to join our team . This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹18000 - ₹22000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice Process Associate job

Can freshers or experienced candidates apply for this Voice Process Associate role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Voice Process Associate role.
What is the salary and job type for this role?
Ans : The salary for this Voice Process Associate job ranges between ₹18,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice Process Associate job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Shivaji Nagar, Central Bangalore, Bangalore.
How many openings are available for this position?
Ans : There are 30 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice Process Associate job is open for both male and female candidates.
What are the key responsibilities of this Voice Process Associate job?
Ans : As a Voice Process Associate, key responsibilities include skills like Domestic Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Voice Process Associate job is located in Shivaji Nagar, Central Bangalore, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, Non-voice/Chat Process along with 0-1 years of experience is ideal for this Voice Process Associate job.
Why should you apply for this Voice Process Associate job?
Ans : This Voice Process Associate job offers a salary between ₹18,000-₹22,000 per month. This is a Full Time opportunity and has 30 openings available.