Voice Process Agent

Customer Support Associate

Be the primary point of contact for our Business-to-Business customers through email, Chat or Voice

• Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).

• Take full ownership of each interaction with proactive problem-solving and excellent customer service.

• Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.

• Maintain customer records and call documentation in our systems with precision.

• Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.

  • Suggest process improvements and flag recurring customer issues through proper channels.

Qualifications:

• Good verbal and written communication skills in English..

• Ability to empathize with customers, manage time effectively, and work independently.

• Basic user-level knowledge of Windows operating systems.

• High school diploma or equivalent and above.

• 0–2 years of experience (freshers welcome!).

• Shift: Rotational shifts-includes both day and night

• 5 days of work, 2 day-rotational off

• It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 2 years of experience.

More about this Voice Process Agent job

1. What is the eligibility criteria to apply for this Voice Process Agent job?
   Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹25000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Voice Process Agent job?
   Ans: This Voice Process Agent job will have 5 working days.
4. Are there any charges applicable while applying or joining this Voice Process Agent job?
   Ans: No, there is no fee applicable for applying this Voice Process Agent job and during the employment with the company, i.e., Vr Hr Solutions.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Agent role?
   Ans: There is an immediate opening of 99 Voice Process Agent at Vr Hr Solutions
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Agent job?
   Ans: This Voice Process Agent job has Rotational Shift.