Voice Process Agent

25,000 - 46,000 /month

Top Mnc

Electronic City, Bangalore

0 - 6 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab, Insurance, PF, Medical Benefits

Job Description

We are looking for a Voice Process Agent to join our team at Top MNc. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹25,000 - ₹46,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner

Address customer queries, concerns, and complaints with a problem-solving approach

Maintain accurate records of customer interactions and follow-ups

Provide timely and relevant information to customers to resolve their issues

Work collaboratively with other teams to escalate and resolve complex issues

Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Voice Process Agent job

What skills and experience do you need for this Voice Process Agent job?
Ans : To apply for this Voice Process Agent job, candidates should have skills like Domestic Calling, International Calling, Non-voice/Chat Process along with 0-6 years of experience.
What salary is offered for this Voice Process Agent job?
Ans : The salary for this Voice Process Agent job ranges between ₹25,000-₹46,000 per month.
What shift and timings does this job follow?
Ans : This Voice Process Agent job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Electronic City, Bangalore.
How many vacancies are there for this Voice Process Agent job?
Ans : There are 50 vacancies for this Voice Process Agent role.
Is this job open for all genders?
Ans : Yes, this Voice Process Agent job is open for both male and female candidates.
What does the role of Voice Process Agent involve?
Ans : As a Voice Process Agent, your work will involve skills like Domestic Calling, International Calling, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice Process Agent position is Electronic City, Bangalore.
Who is the right fit for this Voice Process Agent job?
Ans : A candidate having skills like Domestic Calling, International Calling, Non-voice/Chat Process with 0-6 years of experience is the right fit for this Voice Process Agent job.
What makes this Voice Process Agent job a good opportunity?
Ans : This Voice Process Agent job is a good opportunity as it offers a salary between ₹25,000-₹46,000 per month. This is a Full Time job and has 50 openings.