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Customer Support Voice Process Agent

salary 15,000 - 23,000 /month
company-logo
job companyStaff India Consultancy
job location Race Course Circle, Vadodara
job experience0 - 4 years Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
International Calling
Query Resolution

Job Highlights

sales
Industry Type: Banking
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Rotational Shift
star
Job Benefits: Insurance, PF

Job Description

We are looking for a Voice Process Agent to join our team at Staff India Consultancy. The role offers ₹15,000 - ₹23,000 and involves managing customer calls, delivering outstanding customer service related to Banking. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is Graduate and 0 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Customer Support Voice Process Agent job

  1. What skills and experience do you need for this Customer Support Voice Process Agent job?
    Ans : To apply for this Customer Support Voice Process Agent job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution along with 0-4 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Voice Process Agent job ranges between ₹15,000-₹23,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice Process Agent job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Race Course Circle, Vadodara.
  5. How many vacancies are there for this Customer Support Voice Process Agent job?
    Ans : There are 50 vacancies for this Customer Support Voice Process Agent role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Voice Process Agent job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Voice Process Agent job?
    Ans : As a Customer Support Voice Process Agent, key responsibilities include skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Voice Process Agent position is Race Course Circle, Vadodara.
  9. Who is the right fit for this Customer Support Voice Process Agent job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution with 0-4 years of experience is the right fit for this Customer Support Voice Process Agent job.
  10. What makes this Customer Support Voice Process Agent job a good opportunity?
    Ans : This Customer Support Voice Process Agent job is a good opportunity as it offers a salary between ₹15,000-₹23,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

Insurance, PF

Skills Required

Computer Knowledge, Domestic Calling, International Calling, Query Resolution

Shift

Rotational

Contract Job

No

Salary

₹ 15000 - ₹ 23000

English Proficiency

Yes

Contact Person

Staff india
Posted 5 hours ago
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