Voice Process Agent

15,000 - 25,000 /month

Staff India Consultancy

Gorwa, Vadodara

0 - 4 years Experience in Customer Support / TeleCaller

99 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Telecom / ISP

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF

Job Description

We are looking for a Voice Process Agent to join our team at Staff India Consultancy. The role offers ₹15,000 - ₹25,000 and involves managing customer calls, delivering outstanding customer service related to Telecom / ISP. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 4 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Voice Process Agent job

What skills and experience do you need for this Voice Process Agent job?
Ans : To apply for this Voice Process Agent job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along with 0-4 years of experience.
What salary is offered for this Voice Process Agent job?
Ans : The salary for this Voice Process Agent job ranges between ₹15,000-₹25,000 per month.
What shift and timings does this job follow?
Ans : This Voice Process Agent job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Gorwa, Vadodara.
How many vacancies are there for this Voice Process Agent job?
Ans : There are 99 vacancies for this Voice Process Agent role.
Is this job open for all genders?
Ans : Yes, this Voice Process Agent job is open for both male and female candidates.
What does the role of Voice Process Agent involve?
Ans : As a Voice Process Agent, your work will involve skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice Process Agent position is Gorwa, Vadodara.
Who is the right fit for this Voice Process Agent job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process with 0-4 years of experience is the right fit for this Voice Process Agent job.
What makes this Voice Process Agent job a good opportunity?
Ans : This Voice Process Agent job is a good opportunity as it offers a salary between ₹15,000-₹25,000 per month. This is a Full Time job and has 99 openings.