Voice Process Agent

17,000 - 22,000 /month*

Sevika Tech Private Limited

Nandambakkam, Chennai

₹2,000 incentives included

0 - 3 years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

International Calling

Job Highlights

Industry Type: Health/ Term Insurance

All Education levels

All genders

5 days working | Night Shift

Job Benefits: Meal

Job Description

We are looking for a Voice Process Agent to join our team at Sevika Tech. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Health/ Term Insurance.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.

More about this Voice Process Agent job

Can freshers or experienced candidates apply for this Voice Process Agent role?
Ans : Candidates who have All Education levels with 0-3 years of experience can apply for this Voice Process Agent role.
How much can you earn in this position?
Ans : You can earn between ₹17,000-₹22,000 per month in this Voice Process Agent position.
What shift and timings does this job follow?
Ans : This Voice Process Agent job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Nandambakkam, Chennai.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice Process Agent job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Voice Process Agent, you will work on skills like Computer Knowledge, International Calling.
Where is this job located?
Ans : This Voice Process Agent job is located in Nandambakkam, Chennai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, International Calling along with 0-3 years of experience is ideal for this Voice Process Agent job.
Why should you apply for this Voice Process Agent job?
Ans : This Voice Process Agent job offers a salary between ₹17,000-₹22,000 per month. This is a Full Time opportunity and has 10 openings available.